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Send A Payment
If you subscribed online, by phone with the
Sales & Support Center, or with an Authorized agent and paid
with your Visa, MasterCard or American Express, your payments
will be automatically deducted around the 24th of the month,
as per the Terms of service.
If you are planning to send payments by mail,
you will need to check with the account management office
before starting to do so to make sure your account type allows
for such transactions. E-Mail
support@mtgtelecom.com
to ask about this payment method.
NOTE: Sending payments by mail does not
change due date. Payments must still be received before
the 24th, if the payment is for service in the upcoming month.
Sales Department
Our sales & connectivity helpdesk is
available 24 hours a day via telephone. If you are calling to
signup, please make sure that you have your computer on and ready to
setup your account, because once payment has been processed, the
support desk will assist you in setting up your account on your
computer. Also have your payment method ready. If paying
via Visa, MasterCard or AMEX, payment is instantly processed, and
accounts are activated live. This includes debit cards with
any of these logos.
If you plan to subscribe via Check with auto draft,
please note that your first payment must either be mailed in, or
handled in-person with an MTG authorized agent. It is best,
and fastest if you have a Checking account that includes a debit
card with a Visa or MasterCard logo, as using the card will make
things easier.
Parent Local ISP Brand: MissouriCom Internet
Service
Parent National Brand: WorldNET Internet Service
Pre Sales Questions:
CLICK HERE
To Signup for Service NOW with MissouriCom or
WorldNET : 1-877-701-1108
Hours of Operation: 7 Days a Week 7AM-9PM Central
Time
Acceptable Payment Methods:
*Payments Show on CC/Bank Statements as MTG INTERNET
1-800-868-1934
Technical Support / Billing
Department
Phone support is
reserved for the most important function, getting online. Once
you are connected to the internet, everything else is available via
Support Ticket on our support website.
Please note, that if you signed up before 1/1/2009
and your service plan did not include 24/7 support, you may not call
the support center. To enforce this, we have blocked these
accounts from the support centers view. They will not be able
to view your account in any way, nor see if it exists. You
need to leave a message with the main office, or submit a support
request online.
All Billing
concerns, accelerator activation or requests, and questions that do
not affect your ability to connect to the internet must be submitted
online through the support ticket system. Live phone support
is not provided. Our account managers personally handle all
support tickets, and we have found we can handle each case
faster online in a fraction of the time.
Management Department
Our management team handles all billing, escalated customer service
issues, support tickets and upgrades. This reduces clerical
errors, ensures timely resolution on issues, and increases speed of
service activations. For this reason, management is only
available live via phone for emergency cases, such as a network
outage. No add-on services, or billing cases will be handled
"on the spot" via phone. All voicemails left in our
proactive IVR system is sent to the "Manager On-Call" and any calls
involving outages will be handled immediately. Other issues
will be handled on the next business day.
Its also a good idea to maintain the Main office/Manager's Office
number, in the case that you have not kept up with news on our
customer support site. In the case that we have changed
or updates the individual ISP brands contact info, we never change
the main local number to the management office.
Main Office (Toll Free) -
1-800-868-1934
Manager's Office (Toll Free) -
1-800-868-1936
EMERGENCY - Report an Outage:
314-329-3030
Fax : 1-888-207-2311
General Manager: John H.
Assistant Manager: Michelle J.
Hours of Operation: Monday-Saturday 10AM to
4PM CST Except Thanksgiving,
Christmas, New Years, and the Monday after Easter.
A manager is also on monitoring the network until
11PM CST everyday.
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